IT SUPPORT IS AN ART

And Google is ready to teach you this craft.

Learn IT support at a new level, making every step a creative journey.

Ready to join the global community of IT professionals with backing from Google?

INTRODUCING ONLINE COURSE

GOOGLE IT SUPPORT

PROFESSIONAL CERTIFICATE

Dive deep into the world of modern networking technologies, master the fundamentals of operating systems, and become an expert in IT security.

Gain skills required to succeed in an entry-level IT job
Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service
Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

After just three months, you'll be ready to step into the IT world

75% of certificate graduates report a positive career outcome (e.g., new job, promotion, or raise) within six months of completion
In addition to expert training and hands-on projects, you'll complete a case study that you can share with potential employers to showcase your new skill set.
Have specific skills that top employers are hiring for right now.

COURSE STRUCTURE

This program includes over 100 hours of instruction and hundreds of practice-based assessments, which will help you simulate real-world IT support scenarios that are critical for success in the workplace.

MODULE 1

Skills: Binary Code, Customer Support, Linux, Troubleshooting

Technical Support Fundamentals

This module covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. You’ll be able to:

understand how the binary system work
assemble a computer from scratch
choose and install an operating system on a computer
understand what the Internet is, how it works, and the impact it has in the modern world
learn how applications are created and how they work under the hood of a computer
utilize common problem-solving methodologies and soft skills in an Information Technology setting

MODULE 2

Skills: Domain Name System (DNS), Ipv4, Network Model

The Bits and Bytes of Computer Networking

This module is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting. You’ll be able to:

describe computer networks in terms of a five-layer model
understand all of the standard protocols involved with TCP/IP communications
grasp powerful network troubleshooting tools and techniques
learn network services like DNS and DHCP that help make computer networks run
understand cloud computing, everything as a service, and cloud storage

MODULE 3

Skills: Powershell,

Operating System and You: Becoming a Power User

You’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.You’ll be able to:

navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter
set up users, groups, and permissions for account access
install, configure, and remove software on the Windows and Linux operating systems
configure disk partitions and filesystems
understand how system processes work and how to manage them
work with system logs and remote connection tools
utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role

MODULE 4

Skills:

Systems administration and IT Infrastructure Services

We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers, how to recover your organization’s IT infrastructure in the event of a disaster.

utilize best practices for choosing hardware, vendors, and services for your organization
understand how the most common infrastructure services that keep an organization
running work, and how to manage infrastructure servers
understand how to make the most of the cloud for your organization
manage an organization’s computers and users using the directory services, Active
Directory, and OpenLDAP
backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster
utilize systems administration knowledge to plan and improve processes for IT environments

MODULE 5

Skills:

IT security: Defence against the digital dark art

We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting. We’ll also cover network security solutions, ranging from firewalls to Wifi encryption options. The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into your organization or team.

how various encryption algorithms and techniques work as well as their benefits and limitations
various authentication systems and types
the difference between authentication and authorization
how to evaluate potential risks and recommend ways to reduce risk
best practices for securing a network
how to help others to grasp security concepts and protect themselves

This Course Is For You If...

You're passionate about IT. Whether you're a beginner wanting an introduction or looking to deepen your understanding, this course caters to all.
You want to master the art of IT support. From basics to advanced topics, we cover the spectrum of IT support essentials.
Networking intrigues you. Dive into the mechanics of how data is sent and received, and understand the world of TCP/IP, DNS, DHCP, and more.
You want hands-on experience with operating systems. Navigate, manage, and troubleshoot both Windows and Linux with confidence.
You're planning a role in systems administration. Learn about cloud infrastructure, manage organizational IT setups, and be ready for any IT disaster.
IT security is a priority for you. Understand encryption, authentication, risk evaluation, and more. Defend against digital threats and ensure data integrity.
You value a holistic approach. Not only do we offer technical training, but we also cultivate soft skills crucial for an effective IT setting.
Certification matters to you. This isn't just another course. It's a Google Professional Certificate, a mark of excellence and recognition in the industry.

YES, I WANT IN!

NICE TO MEET YOU

LEARN FROM EXPERIENCED IT PROFESSIONALS

Kevin Limehouse, a support specialist for platforms in Double Click.
Victor Escobedo, corporate operations engineer.
Cindy Coatch, works in site reliability engineering.
Devin Tree Darren, works in corporate operations engineering at Google.
Phelan Vanderbilt, systems engineer on Google site reliability team.
Gian Spicuzza, a program manager in Android security.
Marti Clark, manager with Google's internal IT support team.
Rob Cliffton, program manager at Google.

"I have a strong IT background but outdated by 20+ years for me this was a good refresher"

- Marcus R, August 2023

"This course helped me to regain some prior knowledge from my University degree. I am really glad to had the opportunity and time to spend on such an amazing and well-develop course. I can guarantee that this course will help anyone who are craving for more and more knowledge to start or change their career."

- Wellington B, August 2023

"One of the highlights of this course is its practical approach. Students are provided with real-world scenarios hands exercises, allowing them to apply the knowledge they have gained. This not only enhances their understanding of the subject matter but also prepares them for real-life situations they may encounter in their future careers."

- Waleed A M B J, August 2023

Course

1250€

including VAT

GET STARTED TODAY!

IT SUPPORT
GOOGLE PROFESSIONAL CERTIFICATE

Learning format

The courses are offered in a flexible, online environment and conclude with a certificate of completion that speaks to your competencies in a contemporary and evolving marketplace.

The total volume of training: 137 hours (183 academic hours) of independent work (including work on homework).

Payment by invoice

Kindly provide your billing information in the comment field during registration. An invoice will be issued within 3 business days after registration for the training.

Before registering for the training, we kindly ask you to familiarize yourself with the curriculum of and terms of the training organization.

Ettevõtluskeskus OÜ is an authorized partner of Eesti Töötukassa, the Unemployment Office.

By registering for the course, you acknowledge and agree to the terms of use regarding the personal data provided to the Entrepreneurship Center (Ettevõtluskeskus OÜ).

Every step in the IT world can shape the future.

Don't wait for opportunities to pass by – seize them here and now.

With Google, you're not just learning – you're becoming a part of the next era of technology.

HESITATING TO TAKE THE LEAP?

We genuinely understand the intricacies and challenges of self-paced learning. That's why our dedication to student success goes beyond mere content delivery:

>> Dynamic Progress Tracking: We closely monitor each student's journey, noting their progress, strengths, and areas of challenge. This allows us to proactively step in when necessary, ensuring that no student feels left behind.

>> Motivational Assistance: Learning can sometimes bring moments of doubt or frustration. In such instances, our team is right there to motivate and provide the push needed to overcome obstacles. Your success is our primary goal, and we're committed to ensuring you get there.

>> Always Accessible: Whether you have a course-related query, technical issue, or simply need guidance, our support team is a message away. We pride ourselves on being responsive and genuinely invested in resolving your concerns.

>> A Constant Companion in Your Learning Journey: The path of self-education can sometimes feel lonely. But with us, you'll always feel the presence of a supportive community. Every step of the way, we're here, ensuring you not only learn but thrive.

Remember, every milestone you achieve is celebrated by us as well. At Ettevõtluskeskus, you're never alone in your educational journey.